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Collaboration, Productivity

Can you “fractionally” hire a business support contractor with a specialist skill?

A call centre agent typing on a keyboard wearing headphones and microphone set

“I need someone to take the minutes at our board meetings, but I don’t want a full-time employee. Can I just hire someone for that?”

Yes. You can, and plenty of Australian organisations already do. The person you’re looking for is usually called a virtual assistant (VA) or an online business manager (OBM): a skilled business support contractor who works remotely and takes on specialised work you neither have the time (or skillset) to do. The “assistant” part of the name undersells it, which is why so many business owners never think to look for one.

This post covers what it means to hire a VA fractionally and why the specialist end of the industry is bigger than most people expect – as well as how to go about finding the right person for a single skill.

What “fractionally” means

Hiring fractionally means you pay for a slice of someone’s expertise instead of a whole role. That slice might be:

  • A single project: Like a new client onboarding system or a website migration, or a year’s worth of policy documents formatted to a consistent standard.
  • A recurring task: For example, minutes for a monthly board meeting, a weekly podcast edit, a blog post or a fortnightly invoice run.
  • A handful of hours: Think a few hours a month to keep your CRM tidy, or even a one-off block to fix something that has been bothering you since March.

None of these needs an employee, with full-time headcount obligations. A contractor works with you on the outcome you’ve asked for, on a schedule that suits the work. When the project ends, or the task no longer needs doing, the engagement ends with it.

VAs are not only generalists

A lot of people picture a virtual assistant as one capable person who answers emails, keeps calendars in check or books the travel for execs. Those VAs exist, and they’re very good at what they do – but they’re one part of the industry.

Many VAs have narrowed their focus to one thing and do it well. Some take minutes at board level. Some format long documents. Some set up Dubsado or another CRM so it runs without you thinking about it. Some produce podcasts from recording to publishing. Some build automations that remove a step you’ve been doing by hand for years.

Plenty of VAs also cover a broad support role and hold a specialty on top of it, and the two aren’t opposites. The same industry has capable generalists and deep specialists, and you can hire either one depending on what you need.

Why the “super-VA” search goes wrong

When you’ve never hired remote support before, it’s tempting to write one job description that covers everything. Admin, graphic design, bookkeeping, website updates, social media, and a bit of project management.

That role doesn’t exist as one person. If you find someone who claims all of it, you’ll likely get average work across the board, or a few things done well and the rest quietly dropped. It’s a common and expensive hiring mistake, and it usually shows up about three months in.
A better question is “what is the one skill I’m missing right now?” Hire for that. If the second and third gaps are real, hire for those separately.

How to bring a specialist into your business

Adding a specialist works best when you’re clear about where your fractional virtual assistant fits and what you’re paying for, as well as how you’ll find them.

You can keep your team and add skills around them

Bringing in a fractional virtual assistant doesn’t mean replacing anyone. If you have an administrator who runs your office well, keep them. Use a specialist contractor to cover what they haven’t been trained in, such as a reporting system, a document template library, or an automation that cuts a repetitive task.

You can also hire a VA to build something once and then teach your team to run it. A contractor who sets up your onboarding process, documents it, and trains your staff has done a different job from one who runs it for you indefinitely. Both are reasonable. You decide which you want when you write the brief.

This is about hiring well, not hiring cheaply

Australian VAs and OBMs are experienced professionals. Many of them spent years in corporate roles before going out on their own, and they bring that background to the work. You’re paying for a specific skill delivered by someone who has done it many times.

If you’re weighing up what that looks like in dollars, the Australian VA & OBM Rates Report shows the range of services on offer and what to expect to pay.

How to find someone with the skill you need

Virtual Assistant Lead Network is a network and jobs board. You post the role, and Australian VAs and OBMs who suit it come to you. Our team checks the roles that are listed, but we don’t match, or place individual contractors, so the decision about who you work with stays completely in your hands.

The way in is the Virtual Role Brief, a free form that walks you through describing what you need. In our experience, a few things make a brief work better:

  • Describe the outcome, not only the task. “Minutes for six board meetings a year, circulated within a set time of each meeting” tells a contractor far more than “we need someone to help with meetings.”
  • Say how often and for how long. One project, a monthly task, or an as-needed arrangement each attract different people.
  • Name the tools you already use. If your CRM, accounting package, or project software matters, say so.
  • Be honest about what you can and can’t explain. If you don’t know exactly what you need, say that. A good fractional virtual assistant specialist can often help you shape it.

You’re investing in an outcome, so the clearer you are about what a good result looks like, the easier it is for the right contractor to put their hand up.

Ready to get started?

If you have a task or project that needs a specialist and you don’t want to take on staff, list it. Complete the Virtual Role Brief for free, and Australian VAs and OBMs with the right skill can apply.

If you’d like to see the range of work VAs take on and what it typically costs first, start with the Australian VA & OBM Rates Report.

Short on time? Book a free 15-minute call and we’ll write it with you.

START MY VIRTUAL ROLE BRIEF
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Just ask these business owners…

“My experience with VA Lead Network was wonderful. As a sole trader for whom taking on help was a totally new thing, the thought of finding a VA was overwhelming, but VA Lead Network have an incredibly simple process for identifying what I was looking for in a VA and turning that into an effective listing to be shared in their network.

In two days I had over a dozen high calibre applications, and found my ideal VA easily from that group. VA Lead Network were then able to easily close the listing for me. Couldn’t be happier. Highly recommend this free service to other businesses looking to find VA support quickly and easily.”

Shelly Forceville

Shelly Forceville Equine Services

“I found my fabulous VA through the VA Lead Network and I want to keep her forever!

My business wouldn’t run as efficiently without her and I am so happy to have a VA contractor without the stress and worry of paying someone fulltime.”

Marianne Curran

Pet Professor

“I used this free service to advertise for a Virtual Assistant Marketing Implementation and Admin role for my No-Code Development Agency. Within 5 days I had a number of enquires from quality candidates, one of whom I have since hired.

Here were the big advantages for me:

1) I was able to limit the enquiries to Australian based VAs – which I wanted in this case. I do have offshore VAs do some work for my business but I wanted someone local for this role.

2) The process of posting was incredibly smooth and seamless.

3) I was about to pay $300 to advertise on another site and avoided that cost for what ended up being a better quality service.

4) The quality of the candidates that applied was very high so I wasn’t spending a lot of time vetting.

I would happily use this service again. Also just to clarify, I didn’t pay anything for this – but given the experience I wouldn’t hesitate to pay for one of VA Lead Network’s other services if it seemed like a good fit.”

Matthew Godfrey

Baseweave
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Current as at November 2026

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