When it comes to tackling out-of-scope work, let's keep it easy-breezy. Whether you have ideas to add to the scope or your client has requested more from you, it is best to talk it out and get everything in writing. If changes are made to your scope, ensure that your project terms are aligned to reflect this before completing additional work. Of course, ensuring you have a client ... Read on
Email Templates: Testimonial Request
Who doesn't love feedback or even constructive criticism?!? It's a great way to grow as VA and OBM business owners. Plus, the great feedback always makes us feel warm and fuzzy! Testimonials will play a pivotal role in the success of your business. Use them as social proof on your brochures, proposals, social profiles and website to establish trust, build a positive reputation, and convert ... Read on
Email Templates: Webinar Campaign Sequence
Email invitations, confirmations and strategic reminders are the secret sauce to a successful webinar, virtual forum or other online event. We've designed these templates to help you foster interest, maximise attendance (registrations are not enough!), and present your brand as professional and trustworthy. Engage your audience emotionally and intellectually - capture their interest and ... Read on
Email Templates: Out-of-Office
Having an out-of-office email message is a simple but effective way to maintain professionalism, manage expectations, and ensure efficient communication with your clients and colleagues. It can ultimately contribute to better customer relations and the overall success of your business. Below you will find multiple out-of-office email templates for you to use in different ... Read on
Email Template: Onboarding Call Summary
Once we've completed an onboarding video call with a client, we follow up with a summary email. We recommend you send this ASAP - same day at the latest - for three reasons: Remember - they’re getting a VA to take work OFF their plate, so make your email easy to digest quickly for your time-poor client! For clients who engage us for EA services, we use the template below: ... Read on
Email Templates: New Client Welcome Email
Once a client has decided to work with us, we book a time for their onboarding call and issue an invoice and service agreement. We then send a welcome email. For clients who engage us for EA services, we use the template below: ... Read on
Free Email Signature Generator
The average office worker sends 40 emails per day. That’s 40 opportunities to market yourself and your business in those individual emails you send, every single day. A lot of people treat their email signatures like an afterthought, which we think, is a real missed opportunity. Coding an email signature can be hard right? WRONG. The HubSpot Email Signature Generator is ... Read on
Google Workspace (formerly G Suite)
Superior to Microsoft 365 in so many ways that we’ve dedicated a channel in the Thought Penny Slack account. Google Workspace plans provide: ... Read on